Frequently Asked Questions
How do I get pricing?
Can’t I just go to your price list?
I call and I always get voice mail, why don’t you answer the phone?
How long is the lead time?
Will you come out to measure?
What are your payment terms?
So you deliver?
Do you install?
Can I get my doors/windows clad on the exterior?
But isn’t maintenance free a great idea?
Will you finish these doors with ______ color paint on the outside and_______ color stain on the inside?
What is the proper finishing method?
You mean finishing does more than just look pretty?
Please call, fax, or email us with approximate sizes and a description of your needs. If you want doors or intricate windows, a rough sketch is VERY helpful!
We make so many different products, with almost limitless variations. Literally, pricing is done by adding in all of the different components along with a labor cost.
As the message indicates, we are busy in the shop. If we are close to the phone, we DO answer. Please, leave your name and number – speak slowly and clearly. Your call will be returned.
This depends – on what you need, and what our existing backlog is when you are ready to order. Please remember, we are a small shop, and our products require much labor. Our normal backlog is 4-6 weeks, but that grows to 8-10 weeks in the fall. Also, very large jobs can monopolize our shop. So please take this into account when planning your project – we would love to work with you!
Once we have given you a quote on your order, yes we will measure. It is always best to have the installing carpenter at this meeting, so their input can be accommodated.
Our standard terms are 1/2 deposit to begin production, with the balance due upon final delivery.
Yes, within western PA. Delivery means that we will come to your site with your goods on our truck, and we will get as close to your building as possible. You must provide the manpower to take your goods from our truck to wherever you would like them placed.
No, we do not. The majority of our business is done with companies that have their own carpenters, and we do not compete with them. We can supply you with the names of several reputable and experienced finish carpenters, who will be happy to handle your installation needs. Remember, unlike, vinyl products (for example), there are many different ways that wood windows and doors can be installed and trimmed.
We do not believe it is a good idea to clad wood products – if the cladding opens at a joint (which frequently happens), the unfinished wood underneath decomposes quickly. Even if we did think that it was useful, with the choices of shapes, profiles, and differing stile and rail dimensions that we offer – claddings would be very costly to produce.
Maintenance free also means non-maintainable. There is nothing that you can do to prolong the life of the product – when it fails, you must replace it. If you maintain the goods that we fabricate for you, you can expect a lifetime of service.
We can supply our products either unfinished or primer painted both sides. Finished goods will usually require much touching up after transport and installation, and stains are VERY difficult to match off site, under different lighting condition. Therefore it is in the customer’s best interest to finish the doors and windows on site.
3 coats are mandatory – for paint that means one coat of primer, and two of finish paint. For clear finishes, the first coat is usually a thinned sealer coat, again with two coats of finish. Clear finishes, while showing the beauty of the wood, are usually not as durable as paint, and therefore will need to be maintained more frequently.
A brief overview of wood stability and decay is in order. The woods that we use are all kiln dried, to a very specific range of moisture content (usually 6 -10%). This content has been determined (over centuries!) to allow the best stability and strength for a particular wood. Changes in moisture cause woods to move (warp, twist, expand and contract).
Wood decay is a series of fungi that are airborne, and omnipresent. These fungi require three things to begin growing: food (the wood), air (or oxygen), and at least 25% moisture content. Wood that never gets wet will not decay – there is no such thing as “dry rot” of wood. The fungus simply cannot grow in kiln or air dried wood that remains under 25% moisture content.
PROPER FINISHING ACCOMPLISHES TWO THINGS: FIRST, THAT YOUR WINDOWS AND DOORS WILL NOT WARP OR TWIST, AND SECONDLY – THAT YOUR WINDOWS AND DOORS CAN NOT BEGIN TO DECAY!